Website Maintenance

Your website may already be attractive, engaging and optimized for search engines, but you don't want to have to worry about maintaining its reputation yourself.

We understand! At DayDreamSoft, we can take care of website maintenance for you, so that you don't have to worry about keeping your site engaged and optimized. We've already driven over 100 leads for our clients, and we want to increase that number by driving leads to your website by helping to maintain it. We provide web maintenance services which can:

  • Ensure your website evolves with changing demands.
  • Provide access to an online helpdesk you can easily send your updates through, allowing a member of our team to take care of any changes for you promptly.
  • Offer website updates to meet your site content needs, including (but certainly not limited to) overall site improvements, product/service updates, ecommerce specials, and interactivity maintenance.

Information About Website Maintenance

Your website is your digital storefront, and for many customers, it's the first interaction with your business. In order to impress your customers and encourage them to take a desired action, your site requires regular upkeep.

Regardless of your industry or the size of your company, a website maintenance plan is key to the ongoing success of your website. In order to attract and retain customers, maintain search engine rankings, and provide information about your products and services to the public, your company needs website maintenance.

As Internet trends and technologies are constantly evolving and your business continues to grow, DayDreamSoft website maintenance plans ensure your site evolves with changing demands of visitors. Because we're a website maintenance company, we know all of the concepts that will help your website stay strong as the Internet evolves.

DayDreamSoft offers several website maintenance packages that can address these needs. Whether you need to fix a bug or plan to add and update content with a website maintenance plan, we can help you keep your site up-to-date and running smoothly.

Because we believe in transparency, we've listed out our website maintenance rates below. While many website maintenance companies may choose not to publish their pricing, we want to give you the information you need to compare costs.

Below, you can find all of our website maintenance services, web maintenance rates, and explanations so you can know exactly what you're getting when you partner with us.

Monthly Website Maintenance Packages


FEATURES UP & COMING PROGRESSIVE ENTERPRISE & ECOMMERCE
Unique web update tickets One (Up to 1 hour of related support time is included. ASP, .Net & PHP Scripting is not included) Two (Up to 2 hours of ASP, .Net & PHP Scripting or non-development related support time is included) Five (Up to 4 hours of this time can be ASP, .Net & PHP Scripting related support time)
Updates made during normal business hours (After hours, weekends & holidays aren't covered) Included Included Included
Tech Support & Consulting Requests One Two Four
ASP, .Net & PHP Scripting Included in the two hours of Unique web update tickets ($110 an hour after the 2 included hours) Up to 4 hours included in the five hours of Unique web update tickets ($110 an hour after the 4 included hours)
Ecommerce     Included
CMS Support   Included Included
Email/Webmail/Mobile Support Included Included Included
Online customer support system Included Included Included
200+ SMEs behind campaign driving results Included Included Included
Turnaround Time Five Business Days Max (Clients on support plans, receive priority issue ticketing) Three Business Days Max (Clients on support plans, receive priority issue ticketing) Two Business Days Max (Clients on support plans, receive priority issue ticketing)
WordPress CMS quarterly upgrades/security patches   1 CMS included 1 CMS included
Magento CMS quarterly upgrades/security patches   1 CMS included 1 CMS included
Monthly Google Analytics traffic reports Included Included Included

For customers who don't need the routine maintenance of a monthly package, we also offer web maintenance on an hourly basis. These web maintenance services include the same as our monthly plans, but they're divvied up hour-by-hour. If you don't want the commitment of a month-long project, an hourly website maintenance plan could be the best solution for you.

Hourly Website Maintenance Rates (Receives lower support ticket priority than the monthly maintenance packages)


FEATURES DESIGN & SUPPORT INTERNET MARKETING DEVELOPMENT
Billing Billed in 30-min. increments Billed in 30-min. increments Billed in 30-min. increments
Minimum Service Request 1 hour 1 hour 1.5 hours
200+ SMEs behind campaign driving results Included Included Included

We know that a lot of businesses use a content management system behind the scenes of their websites. That's why we also offer a website maintenance service based around your CMS. Starting website maintenance for your CMS ensures your business can add, update, and remove pages easily — not to mention keep up with changing trends online.

CMS Security Plans


FEATURES WORDPRESS WORDPRESS WITH ECOMMERCE / DRUPAL / MAGENTO / JOOMLA
CMS version upgrades 1 year 1 year
Security patches Applied Quarterly Applied Quarterly
Security scan Daily Daily
Support Urgent support/restore if website is hacked Urgent support/restore if website is hacked
200+ SMEs behind campaign driving results Included Included

If you want your website maintained round-the-clock, we also offer after hours support plans that can work for your needs. These website maintenance prices include hiring a third-party partner that checks up on your website daily. While that may seem excessive, this kind of web site maintenance can be great for businesses that want to monitor their site at all times.

After Hours Support Plans (Staffed 24/7/365 by a 3rd party partner)


FEATURES DEVELOPER 24/7/365 SUPPORT LEAD DEVELOPER 24/7/365 SUPPORT SOFTWARE ENGINEER 24/7/365 SUPPORT
Criteria HTML or CMS sites with under 25 hours of development customization CMS sites with between 25 hours and 150 hours of development customization HTML or CMS sites with over 150 hours of development customization
Percentage of site issues the 3rd party can typically fix ~95% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~85% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~75% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours)
Typically issue resolution time for 3rd party (excluding 3rd party hosting issues) 2 to 3 hours 4 to 6 hours 6 to 16 hours (depending on the complexity of the issue)
Special after hours, weekend & holiday toll-free support line and ticketing system (24/7/365 availability) Included Included Included
Initial Setup (For our 3rd party support partner to learn the site) {1 month duration}
Monthly after hours, weekend and holiday support cost: (Work & support provided by a 3rd party in Eastern Europe) {Up to 20 hours of developer time are included in each plan a month, hours beyond the included 20 hours are billed at $100 an hour}
200+ SMEs behind campaign driving results Included Included Included

How Are Website Maintenance Costs Determined?

As you can see, DayDreamSoft offers several website maintenance packages. The website maintenance pricing differences are based on the amount of ongoing support your site requires.

Some of the differences between the website maintenance plans includes the number of website update batches, the number of support and consultation calls, turnaround time, and design support.